Job Code:

Position Title: Quality Engineer

Reports To: Quality Manager

Location: Gast M139 Plant

Department / Unit: Quality

Basic Function:
To serve the Quality Group with the use of Six Sigma Methodology in the areas of Customer Field Complaints, Internal/External Corrective Actions, Departmental Quality Improvements, Supplier Evaluation/Auditing, ISO compliance, CTC (Critical to Customer) requirements, Functional/Operations Audits, Lean Manufacturing and utilization of Statistical Tools

Primary Responsibilities:

• Serve as primary contact for Customer Field Complaints
• Initial contact person for customers filing field complaints
• Work directly with lab personnel on failure analysis of returns
• Communicate with customers on failures and application problems
• Drive improvements in manufacturing based on customer complaints
• Take ownership of company wide Corrective Action Process for all internal and external product issues
• Monitor system to prevent overdue action requests
• Work with process owners to resolve problems and implement long term solutions within their areas
• Assist suppliers with corrective actions when necessary
• Verify supplier corrective actions through audits
• Facilitate the Internal Quality Improvement process
• Own the Internal Quality Improvement Boards throughout the facility
• Provide support performing capability studies for uncontrolled processes
• Track improvements made and translate into measurable metrics
• Assist in leading weekly Quality Awareness meetings with production employees
• Lead Supplier Quality Certification process
• Assess potential suppliers using IDEX procedures
• Visit suppliers to perform capability studies and ISO audits
• Analyze data gathered from supplier audits to make recommendations on use

Attribute/Skill Requirements:

• Excellent analytical and interpersonal skills
• Good working knowledge of Six Sigma  and Lean Manufacturing principles
• Excellent Project Management skills
• Ability to work and serve on cross-functional teams
• Continuous Improvement mentality
• Demonstrates keen desire to continually learn and grow – motivated by success
• Proficient in Windows based computer applications
• Proven track record with a focus in Quality
• Ability to communicate and work at all levels of organization

Education and Experience Requirements or Equivalencies:

• Bachelor’s Degree in Engineering and/or similar experience
• 5 years experience in Quality organization with focus on customer service
• Trained in Lean Concepts (5S, Kaizen, Kanban)
• Trained in Design for Six Sigma Concepts
• Proven performance record and trusted professional credibility
• Proficient in database use and construction
• Advanced ability utilizing statistical methods
• Persons occupying this position will be expected to sign an Employee Inventions and Proprietary Information Agreement